Shipping policy

Last Updated: June 2026

Thank you for shopping with Tokabana.

We are pleased to offer Free Shipping on all orders.

 

Order Processing

Orders are typically processed within 1 business day after payment is received.

Orders are not processed or shipped on weekends or public holidays.

During busy periods, processing times may be slightly longer.

 

Estimated Delivery Times

Delivery times vary depending on destination and local carrier services.

Region	Estimated Delivery Time
United States	5–10 business days
Canada	5–10 business days

Please note that these delivery estimates are not guaranteed and may vary due to customs processing, carrier delays, weather conditions, or other factors beyond our control.

 

Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information.

Please allow up to 72 hours for tracking updates to appear.

 

Customs & Import Duties

Depending on your country or region, customs duties, taxes, VAT, or import fees may apply.

These charges are determined by local authorities and are the responsibility of the customer.

Tokabana is not responsible for customs delays or additional import charges.

 

Incorrect Address Information

Please ensure your shipping address is correct before placing your order.

Orders returned due to incorrect or incomplete addresses may require an additional shipping fee for reshipment.

 

Lost or Delayed Packages

While we work with trusted shipping partners, delivery delays can occasionally occur.

If your package is significantly delayed or appears lost in transit, please contact us and we will do our best to assist you.

 

Contact Us

If you have any questions regarding shipping, please contact us:

Tokabana

hello.tokabana@gmail.com

We typically respond within 24 hours.