Refund policy

Returns & Exchanges

Last Updated: July 2026

At Tokabana, we take great pride in the quality of our products and hope you love your purchase. If there is an issue with your order, we're here to help.

Return Eligibility

Due to hygiene and safety reasons, all press-on nail sets are considered personal-use beauty products.

As a result, we do not accept returns or exchanges for:

· Used products

· Opened products

· Products that have been worn or altered

· Orders placed incorrectly by the customer

· Change-of-mind purchases

All sales are considered final unless the item arrives damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

If you receive:

· A damaged item

· A defective item

· The wrong item

Please contact us within 7 days of delivery at:

hello.tokabana@gmail.com

When contacting us, please include:

· Your order number

· A brief description of the issue

· Clear photos of the product and packaging

Once reviewed and approved, we may offer:

· A replacement item

· Store credit

· A refund

at our sole discretion.

Replacements

If your claim is approved, a replacement for the same item will be shipped at no additional cost.

Tokabana covers replacement shipping costs for:

· Manufacturing defects

· Items damaged during transit

· Incorrect items sent by us

Refunds

Approved refunds will be issued to the original payment method used for the purchase.

Please allow 5–10 business days for the refund to appear on your account after it has been processed.

Shipping fees (if applicable) are non-refundable.

Lost Packages

If a package is confirmed lost in transit by the shipping carrier, please contact us and we will work with you to find an appropriate solution.

Tokabana is not responsible for packages marked as delivered by the carrier but subsequently lost, stolen, or misplaced.

Order Changes & Cancellations

Orders may only be modified or canceled before they have been processed and shipped.

Once an order has been shipped, it cannot be canceled.

Non-Returnable Items

The following items cannot be returned or exchanged:

· Opened press-on nail sets

· Used products

· Sale items

· Gift cards

· Promotional or complimentary items

Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact us:

Tokabana